Return Policy

For safety and legal reasons, medicines (including prescription, pharmacy and over-the-counter medicines) cannot be returned or refunded once they have left the pharmacy, unless they are faulty or we made an error. We are unable to re-use or re-sell returned medicines.

If you have medicines you no longer need, please bring them to any branch and we’ll dispose of them safely, never put them in the bin or down the drain.

For non-medicine items bought online, you may cancel within 14 days of receiving them and return them unused, in their original sealed packaging, for a refund. Some items can’t be returned once unsealed for hygiene reasons (for example intimate, personal-care or refrigerated products).

If something arrives faulty, damaged or not what you ordered, contact us as soon as you can and we’ll arrange a replacement or full refund, including any delivery costs. We may ask for a photo to help us put it right quickly.

Approved refunds are made to your original payment method via Stripe, normally within 14 days of us receiving the returned item or agreeing the refund.

Email info@chemist-nearme.co.uk or speak to any branch with your order reference, and we’ll guide you through it.